top of page
Have questions?
Welcome to our FAQ, where you’ll find detailed answers to common questions about Zenith Data’s services and processes. Our goal is to empower your e-commerce business with data-driven insights. Ready for a deep dive into your data? We encourage you to book a consultation for a personalized strategy session.
If you have a quick question or need more general information, feel free to reach out to us.
-
Can you handle data from multiple sources/platforms?Yes, we are proficient in working with data from various sources, whether it's online platforms, offline retail environments, or third-party services. Our expertise is in creating a cohesive analytical approach from disparate data streams.
-
What are the typical outcomes of your consulting services?Clients can expect outcomes like improved customer engagement, more efficient marketing spend, and stronger financial performance. Our commitment is to meet your specific goals with strategies that are practical, measurable, and impactful. Our focus is on helping you provide more value to your customers.
-
What does the typical consulting process look like?Different businesses have different needs, so our consulting process can look different depending on the client. We aim to provide scalable & flexible options that work to support your unique needs as your business grows and changes. It begins with a comprehensive onboarding and consultation phase where we delve into your existing data systems and challenges. We identify and document specific goals and queries that our work will help you address. With necessary data collection adjustments made, we proceed to analyze the data, crafting insightful reports for your business. This process is not static; it’s a repeating cycle of refinement, where we regularly revisit set goals and ensure that our insights are aligned with the evolving needs of your business.
-
How quickly will I see results from the data analysis?Timelines for results can vary based on project scope and data complexity. We strive to deliver initial actionable insights right out of the gate, followed by a strategic plan for sustained growth and success. Our clients generally see the results of our first big wins between 3 and 6 months in, but we try to deliver value starting in the very first week of our engagement.
-
What if I don't have an in-house data team?Whether you lack an in-house data team or seek to supplement one, Zenith Data offers scalable services. We can be your complete data analysis department or work in tandem with your team, enhancing their efforts with our specialized expertise.
-
How do you ensure data privacy and security?Data privacy and security are at the forefront of our operations. We rigorously follow industry best practices and regulatory requirements to safeguard your data at every step of our consulting engagement. Additionally, we ensure we carry complete professional liable insurance appropriate for the size of your business for the duration of each contract.
-
Do you offer ongoing support or is it project-based?Our services are flexible, encompassing both specific projects and ongoing support. We aim to foster long-term relationships, offering continuous strategic guidance that evolves with your business.
-
What is the cost of your services?Our first consultation is priced at US$300 per hour, where we offer strategic advice tailored to your immediate needs. Our preferred onboarding project, 'Understand Your Customer' is priced from US$30,000 to US$150,000+, reflecting the scale and intricacies of your business. We're open to various projects in all shapes and sizes, and prioritize lasting partnerships that evolve with you — without the pressure of extended contracts. Businesses generating anywhere from mid-five to low-eight figures in monthly revenue will find our services the most valuable as we tailor our support to your rapidly changing requirements.
-
What kind of data do you analyze?We analyze all types of e-commerce data, including but not limited to sales figures, financial data, customer interaction logs, social media activity, clickstream data, advertising performance metrics, and customer feedback.
-
Why should I choose Zenith Data for my e-commerce data analytics needs?Zenith Data is your strategic ally in the e-commerce space, dedicated to providing insightful analytics that drive growth. Our partnership approach means we're invested in your success, offering tailored solutions and actionable insights that translate into real business results. Marketing speak aside - we're very good at our job and love solving problems. Let us help you solve yours!
-
How do you tailor your services to different industries or business sizes?We provide tailored services to a diverse clientele, from emerging startups to established enterprises. Our approach considers your specific industry requirements, business size, and the distinct challenges you face to deliver relevant, impactful insights.
-
What makes Zenith Data different from other data consultancies?Zenith Data's unique approach lies in our holistic methodology, which integrates diverse data sources to create detailed insights that inform strategic decisions. Rather than isolated metrics, we provide nuanced, actionable narratives tailored to your business goals. We don't promise quick wins or certain results. Making a truly valuable business is difficult, but we can help to make the process easier by providing you and your team with the tools you need to make the tough decisions confidently & correctly.
-
How can I get started with Zenith Data?Initiating our partnership is straightforward: book a consultation or contact us to outline your business needs. This initial conversation is the first step toward a custom data strategy designed for your success.
-
How is the success of a project measured?Success is meticulously charted against the goals and questions we define together during the consultation phase. These benchmarks are not just metrics; they're the actual questions you need to answer and decisions you need to make to move your business forward. We document these targets and regularly review them at project milestones to ensure our strategies are yielding concrete results.
Subscribe for a chance to win a $3,000 consultation with every email we send you.
We don't send a ton of emails - and always try to make sure they're useful when we do.
bottom of page